The Farm Hand Logo
The Farm Hand

Privacy Policy

Effective Date: March 27, 2026

Introduction

This Privacy Policy explains how The Farm Hand L.L.C. (“we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website at https://thefarmhand.ai, our mobile application available on the Apple App Store and Google Play Store (the “App”), and our services (collectively, the “Services”). Please read this Privacy Policy carefully. By using our Services, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide

Account Registration and Profile:

  • Name, email address, phone number
  • Farm information (location, size, crops, equipment details)
  • Account credentials and preferences

Subscription and Payment Information:

  • For payments via Apple In-App Purchase or Google Play Billing: We do NOT directly collect payment information. Payment is processed by Apple or Google, and they provide us with transaction receipts and subscription status information.
  • For payments via Stripe: Your payment information (credit/debit card details) is processed directly by Stripe. We do not store full card details; Stripe provides us with tokenized payment references for recurring billing.
  • Subscription plan selected, billing date, renewal status, cancellation date
  • Billing address (if collected)

Operational Farm Data:

  • Field maps, soil conditions, weather data
  • Equipment logs and usage records
  • Crop performance data and yield information
  • Connected third-party data sources (e.g., JDOC, weather APIs)

Communication Data:

  • Messages, feedback, and support requests you send to us
  • Support tickets and communication history

1.2 Automatically Collected Information

Device and Usage Data:

  • Device type, operating system, and app version
  • App usage patterns (features accessed, frequency of use, session duration)
  • Crash reports and error logs
  • Analytics data (we use third-party analytics tools to understand how users interact with the App)

Location Data:

  • Approximate location based on IP address
  • Precise device location only if you explicitly grant permission in app settings

2. How We Use Information

We use the information we collect for the following purposes:

  • Provide and maintain the App and our Services
  • Manage your subscription, process payments, and send billing-related communications
  • Personalize your experience and recommend features based on farm data
  • Respond to your inquiries and provide customer support
  • Send updates, newsletters, and promotional materials (you can opt out anytime)
  • Improve and optimize the App through analytics and user testing
  • Comply with legal obligations and law enforcement requests
  • Detect, prevent, and address fraud and security issues

3. Information Sharing

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the App and delivering Services. These include:

  • Payment Processors: Stripe, Apple, Google (for payment processing)
  • Cloud Hosting Providers: For data storage and backup
  • Analytics Providers: To understand app usage and performance
  • Customer Support Tools: To manage support tickets and communications
  • Email and Communication Services: For notifications and support

3.2 Legal Compliance

We may disclose information when required by law, court order, government request, or to protect the rights, privacy, safety, or property of The Farm Hand, our users, or the public.

3.3 Business Transfers

If The Farm Hand L.L.C. is acquired, merged, or sold, information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.4 No Sale of Personal Information

We do NOT sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Account information is retained while your account is active and for a reasonable period afterward for legal compliance.
  • Farm data is retained for as long as your subscription is active; data may be deleted upon account termination.
  • Billing and transaction records are retained in accordance with applicable laws (typically 3-7 years).

You can request deletion of your data at any time by contacting [email protected].

5. Your Choices and Rights

5.1 Access and Correction

You can access, update, or correct your account information through the App settings. If you need assistance, contact us at [email protected].

5.2 Data Deletion

You can request deletion of your account and associated data at any time. We will delete your data within 30 days, subject to legal retention requirements. Note that some data may be retained for compliance purposes.

5.3 Opt-Out of Communications

You can opt out of marketing emails and non-essential communications by clicking the unsubscribe link in any email or adjusting preferences in the App.

5.4 Third-Party Data Disconnection

You can disconnect third-party data sources (e.g., JDOC, weather APIs) at any time through the App settings without affecting your account.

5.5 Do Not Track

Some browsers include a “Do Not Track” feature. Currently, our App does not respond to Do Not Track signals, but you can control tracking preferences through device settings.

6. Children

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly. Parents or guardians who believe we have collected information from a child under 13 should contact us immediately at [email protected].

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure storage of sensitive information
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Users and Data Transfers

The Farm Hand L.L.C. is based in the United States. If you access the App from outside the United States, you acknowledge and consent to the transfer and processing of your information to the United States and other countries, which may have different data protection laws than your country of residence. By using the App, you consent to such transfers.

9. Third-Party Links and Services

The App may contain links to third-party websites and services (e.g., weather data providers, equipment manufacturers, farm data integrations). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request what personal information we collect, use, and share.
  • Right to Delete: You can request deletion of your personal information (with limited exceptions).
  • Right to Opt-Out: You can opt out of the “sale” or “sharing” of personal information (though we do not sell data).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at [email protected]. We will respond within 45 days.

11. European Privacy Rights (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your data (right to be forgotten).
  • Right to Restrict Processing: Request restrictions on how we use your data.
  • Right to Data Portability: Request a copy of your data in a portable format.
  • Right to Object: Object to processing based on legitimate interests.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

12. App Store Policies

Your use of the App on iOS and Android is also governed by Apple App Store and Google Play Store privacy policies. Please review those policies as well.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the “Effective Date” above
  • Sending a notification in the App or via email

Your continued use of the App following any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

The Farm Hand L.L.C.

Email: [email protected]

Website: https://thefarmhand.ai

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